Frequently Asked Questions
Can I change or cancel my order?
Please contact us at hello@betweentwogardens.com as soon as possible. We’ll gladly check its status, but some orders enter production or fulfillment quickly, so changes and cancellations cannot be guaranteed.
What is your return policy?
Because our pieces are produced and fulfilled by different partners, return eligibility may vary by item. If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery at hello@betweentwogardens.com so we can make it right.
Are your items shipped worldwide?
We currently ship within the United States. We hope to wander farther eventually, but for now we’re keeping fulfillment stateside.
Will all of my items arrive together?
Some items may ship separately because our collection is fulfilled by different production partners. If your order arrives in more than one package, you’ll receive tracking information for each shipment.
How can I stay updated?
Join the Garden using the email signup at the bottom of any page. We’ll send new arrivals, seasonal drops, gift ideas, and the occasional bit of good news—without taking over your inbox.